Handover customer expectations with sales; Confirm expectations with the client. How does a saas company serving small b end build a customer success system 4. Customer demand management The customer asks the problem, the product manager solves job function email list the problem. As an intermediate link, the customer success manager should eliminate job function email list falsehoods and seek truth from requirements, that is, classify and grade requirements and manage them in a closed loop. When the customer success manager receives the customer demand,
He should clarify the demand proposer and demand job function email list content, analyze the demand scenario and the degree of matching with the product. Classify requirements and pass requirements attributes to product departments without error. Follow up the processing results of the product department, and give feedback to customers according to the processing results of the product department. ① Requirements category management How does a saas company serving small job function email list b end build a customer success system ②
Demand level management How does a saas job function email list company serving small b end build a customer success system ③ Demand closed-loop management process How does a saas company serving small b end build a customer success system The job function email list customer success manager should carry out closed-loop management of each requirement, grasp the time of each link, and synchronize the progress of customer demand processing. 5. Customer Complaint Management Customer complaints are